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Andrew provides individual psychological services to adolescents and adults face-to-face and via telehealth. Andrew sees clients with a broad range of mental health issues privately and under funding programs such as Medicare, NDIS, WorkSafe, TAC, DVA and VOC. Funding and rebates may be available to support access to services with frequently used options described below. 

Please be aware that Hone Psychology and Consulting is not a crisis service. Please refer to the Resources page for a list of National and State-based crisis support services and call 000 in case of emergency. 

Funding and Rebates

Andrew sees clients under a number of different funding streams. Individuals with a referral and Mental Health Treatment Plan (MHTP) from their GP are eligible to receive a rebate from Medicare for the cost of their face-to-face or telehealth consultations (for a standard consultation, clients receive a rebate of $136.35 per session). Other common Medicare schemes your GP may recommend include Telehealth for people living in rural or remote areas, Chronic Disease Management, and the treatment of specific eating disorders under an Eating Disorder Treatment and Management Plan. 

Clients may also see Andrew privately which does not require a referral from a GP or Mental Health Treatment Plan. Private clients are not eligible for Medicare rebates. Clients may be able to claim reimbursement through their Private Health Insurance Fund or other third party funding arrangements. Please contact Hone Psychology and Consulting if you would like to discuss your personal situation.  

Better Access to Mental Health Care via face-to-face and telehealth

Under the Better Access to Mental Health Care initiative (Better Access) individuals can access Medicare rebates for up to 10 individual and 10 group treatment sessions per calendar year. To access these sessions, individuals must be referred by a GP who will prepare a Mental Health Treatment Plan.

Telehealth services during COVID-19 under Better Access

Under the Australian Government's Better Access Pandemic Support measure, any individual who is eligible for the Better Access initiative and who is referred under a GP Mental Health Treatment Plan can use their allocated 10 individual treatment sessions for Telehealth if they prefer.  

Telehealth (videoconferencing) for Rural and Remote clients

Andrew was born, has lived and worked in country Victoria and views equitable access to high-quality psychological services of utmost importance. Telehealth services are one way in which psychological treatment can be delivered remotely to the convenience of clients.


Treatment sessions delivered via telehealth are accessible privately or through the Better Access initiative and is available to people located in a rural or remote community. Clients must meet the usual eligibility requirements for Better Access and be living in an ‘eligible region’, which are regions classified as 4 to 7 by the Modified Monash Model (MMM) of geographical classification. You can enter your postcode into this interactive map to check the MMM classification of a particular location:

​Bushfire Recovery Access Initiative 

​Anyone who has had an adverse change in their mental health as a result of the 2019-20 bushfires is eligible to receive up to 10 rebatable psychological therapy sessions per calendar year, delivered either face-to-face or by video conference for those living in rural or remote areas. No GP referral is necessary to receive these services or diagnosed mental health disorder. Simply book in for a session noting that you have been affected by the bushfires. Clients receiving treatment under the Bushfire Recovery initiative are also able to access the additional 10 Better Access sessions if they meet eligibility criteria (see above). 


Cancellation Policy

We understand that sometimes it may be necessary to cancel your appointment. While at times this may be unavoidable, clients are encouraged to keep regular appointments to optimise their treatment outcomes.


Late-notice cancellations impact the client's treatment progress, other clients who may have benefited from the session, as well as the psychologist (e.g., preparation time, room rental fee, loss of income from session fee).  

Cancellation fees are as follows, payable on the day of the cancelled appointment:

  • More than 48 hours prior to your scheduled appointment – no fee charged.

  • Within 48 hours of your scheduled appointment – 50% of the consultation fee will be charged.

Scheduling an appointment confirms your agreement with the above policy.

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